Refund and Returns Policy

Overview

At wordscapes, we are committed to providing high‑quality digital products and excellent customer service. This Refund and Returns Policy explains the circumstances under which refunds or returns are permitted, the responsibilities of our customers, and the procedures you must follow to request a refund.

Eligibility for Refunds

Digital Products

Because our products are delivered electronically, refunds are only available in the following situations:

• The product was not delivered or is inaccessible due to a technical error on our side.
• The product is significantly different from the description on the website.

Physical Goods

Physical items may be returned within 30 days of receipt, provided that:

• The item is unused, in its original packaging, and in the same condition as when shipped.
• A valid proof of purchase (order number or receipt) is included.

Custom or personalized items are not eligible for return unless they arrive damaged or defective.

How to Request a Refund

To initiate a refund, please contact us within the eligibility period using the contact information below. Include the following details in your request:

• Order number
• Product name
• Reason for the refund request
• Proof of purchase (e.g., receipt, email confirmation)

We will acknowledge your request within 2 business days and may ask for additional information to verify the claim.

Refund Process

Once a refund is approved, we will process the refund using the original payment method. Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

User Responsibilities

Customers are expected to:

• Provide accurate contact and payment information.
• Read product descriptions and specifications before purchasing.
• Report any issues promptly and cooperate with our support team.

Website Rules and Legal Disclaimers

By using the wordscapes website, you agree to the following:

• All purchases are final unless the conditions outlined in this policy are met.
• We reserve the right to refuse a refund request if the criteria above are not satisfied.
• This policy does not affect any statutory rights you may have under applicable consumer protection laws.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (619) 698-0220
• Address: 9871 South 2nd Lane, San Diego, California 92154, United States